Refund and Returns Policy

Damaged or Defective Items:

If you receive damaged or defective products, promptly contact us for return or replacement at no extra cost to you.

Claims for Damaged & Missing Products:

To ensure your shopping experience is satisfactory, we’ve implemented a claims policy to address issues like damaged or missing items promptly and fairly.

Claim Process:

If you received a defective/damaged product due to delivery issue, please contact us immediately within 24 hours of receiving the product on What’s Apps ( ) or call us (), we will be happy to help you resolve the issue.

Unboxing Video Requirements:

Clearly show the outer packaging.
Demonstrate the opening process and the product’s condition.
Capture the entire unboxing process.
Clearly display damaged or missing items.

No Video, No Claim:

To ensure accuracy and expedite resolutions, we require an unboxing video for all claims.

Why Unboxing Videos?

Verify product condition at delivery.
Distinguish pre-existing damages from transit damages.
Expedite claims with clear evidence.

Claims Resolution:

Upon receiving your claim and video, our team will promptly review and offer a suitable resolution, such as replacement or refund.

Refunds

We only accept refund if anything goes wrong. And it’s exceptionally rare with us. Each Refund request is processed by mutual communication with us via Phone call Only.

Customer service

For all customer service enquiries, please contact:(What’s Apps)

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.